Elevating global digital experiences to drive measurable growth

I bridge the gap between marketing ambition and technical delivery, transforming global web platforms into revenue-generating assets.

01 // About

Strategy grounded in execution

My career didn't start in conversion optimisation; it started in the trenches of global digital operations. Having directed enterprise CMS migrations, marketing automation rollouts, and digital campaigns across multiple languages and regions, I learned early that real-world infrastructure is rarely perfect – and that delivering consistent experiences at scale requires both a stable foundation and the pragmatism to work with what you have.

Today, I bring that operational depth alongside a perspective that spans the broader marketing mix – not just the web layer. That wider view keeps execution commercially grounded. I drive the technical delivery, but the user and the business outcome are always in equal focus. I get genuine satisfaction from making it all click together.

02 // Capabilities

The architecture of growth

Conversion Optimisation

Designing and running end-to-end A/B tests and personalisation strategies to turn behavioral data into measurable conversion uplifts.

Adobe Target / Oracle Maxymiser

Global Web Operations

Managing multi-lingual websites, standardising processes, and scaling content localisation while maintaining strict brand consistency.

AEM / OWCS / GlobalLink

Search & Analytics

Implementing technical SEO frameworks and analysing user behavior to identify friction points and opportunities for scale.

GA4 / Hotjar / AEO

Governance & Compliance

Embedding robust data privacy standards (GDPR) and core web accessibility (WCAG) across complex international digital platforms.

OneTrust / Dubbot

Marketing Technology

Connecting website data flows securely with marketing automation and CRM systems to ensure accurate lead attribution.

Eloqua / Salesforce

AI & Conversational UX

Deploying intelligent chatbots and integrating AI-driven workflows to streamline operations and enhance user discovery.

Drift / Google CCAI

03 // Impact

By the numbers

Measurable results achieved through structured optimisation.

+ 99 %

Mobile Engagement

Increase in mobile product info access achieved by restructuring site architecture based on behavioral insights.

100 %+

Conversion Uplift

Realized by designing and implementing personalised campaign content targeting ABM and diverse segments.

10 +

Languages Scaled

Successfully managed global CMS deployments and content localisation workflows across three global regions.

04 // Experience

Professional journey

Conversion Rate Optimisation Lead

Avaya
2022 — 2026

Established and directed the global CRO program, leading end-to-end A/B testing and personalisation. Partnered with marketing ops to integrate the tech stack (Adobe Target, DemandBase), ensuring seamless web data flow to CRM systems for precise pipeline attribution.

Global Website Lead, International

Avaya
2015 — 2022

Directed web presence across EMEA, APAC, and Americas. Managed enterprise CMS migrations across 10 languages, balancing global brand governance with the agility required for local execution, SEO, and accessibility compliance.

Digital Marketing Lead, EMEA & APAC

Avaya
2013 — 2015

Led the integration of regional marketing services teams and processes to provide a unified model for marketing automation (Eloqua migration) and digital campaign execution.

Prior Experience

Director of EMEA Marketing Services at Computer Associates (CA), preceded by foundational roles in campaign management at Platinum Technology and Unidata.

BA (Hons) European Management & DESEM — Middlesex University & Centre d'Etudes Supérieures, Marseilles.